Welcome to Prime Logistics. These Terms and Conditions (“Terms”) govern the use of our shipping, freight forwarding, logistics management, and related services (collectively, the “Services”). By engaging Prime Logistics, the customer (“Client,” “You,” or “Your”) agrees to be bound by these Terms. Please read them carefully, as they outline the rights, responsibilities, and obligations of both parties.
Prime Logistics reserves the right to amend or update these Terms at any time. Any modifications will become effective upon publication on our official platforms. Continued use of our Services after such updates constitutes acceptance of the revised Terms.
1. Definitions
For the purposes of this Agreement:
“Company” refers to Prime Logistics, its subsidiaries, affiliates, and authorized representatives.
“Shipment” means any goods, merchandise, or materials entrusted to Prime Logistics for transportation, warehousing, or handling.
“Carrier” refers to any third-party shipping line, airline, trucking company, or subcontractor engaged by Prime Logistics to perform transportation.
“Consignee” means the person or entity designated to receive the goods.
“Bill of Lading” or “Air Waybill” means the document issued as a receipt for the goods and a contract for transportation.
2. Scope of Services
Prime Logistics provides international and domestic logistics services, including freight forwarding, warehousing, customs brokerage, transportation management, and project cargo handling.
Our role may include arranging transportation on behalf of the Client and coordinating with third-party carriers and service providers. Unless expressly stated otherwise, Prime Logistics acts as an agent for the Client in securing transportation and logistics services, not as a carrier itself.
3. Quotations and Rates
All quotations provided by Prime Logistics are based on the information supplied by the Client. Rates and transit times are subject to change without notice due to variations in carrier costs, exchange rates, fuel surcharges, governmental fees, or other external factors beyond our control.
Quotations are valid for a limited time, as indicated in the offer. Any additional costs incurred due to inaccurate shipment information, weight discrepancies, customs inspections, or route changes will be the Client’s responsibility.
4. Client Responsibilities
The Client agrees to:
Provide accurate and complete shipment details, including description, weight, dimensions, value, and destination.
Ensure all goods are properly packaged, labeled, and compliant with international shipping and safety standards.
Obtain and provide all required documents, permits, or licenses for export, import, or transit.
Comply with all applicable laws, including customs, export control, and trade regulations.
Prime Logistics shall not be responsible for any delay, loss, or penalty resulting from incorrect or incomplete information supplied by the Client.
5. Dangerous and Restricted Goods
The Client must disclose in writing any shipment that contains hazardous, flammable, or restricted materials. Acceptance of such goods is subject to prior approval and compliance with international transport regulations (such as IATA, IMDG, and ADR codes).
Failure to declare hazardous cargo may result in refusal of shipment, confiscation, fines, or legal liability. Prime Logistics reserves the right to dispose of any undeclared or non-compliant cargo at the Client’s expense.
6. Customs Clearance and Documentation
Prime Logistics may assist in preparing customs documentation and coordinating clearance through authorized agents or brokers. However, the Client remains solely responsible for the accuracy and authenticity of all submitted information and declarations.
Any duties, taxes, or fees imposed by customs authorities are payable by the Client or Consignee. Prime Logistics shall not be liable for customs delays, penalties, or confiscations resulting from regulatory non-compliance.
7. Payment Terms
All charges for services rendered by Prime Logistics are due and payable in accordance with the terms stated on the invoice. Unless otherwise agreed, payment is required prior to shipment release or within the stated credit period.
Late payments may incur interest charges at the rate specified on the invoice or the maximum rate permitted by law.
The Client remains liable for all collection costs, legal fees, and administrative expenses associated with overdue accounts.
Prime Logistics reserves the right to withhold delivery or suspend services in case of unpaid balances.
All payments must be made in the currency specified on the invoice.
8. Insurance
Prime Logistics does not automatically provide cargo insurance. Shipments are transported at the Client’s risk unless insurance is expressly arranged in writing prior to shipment.
We can assist in obtaining cargo insurance upon request, subject to payment of applicable premiums. The Client acknowledges that Prime Logistics is not an insurer and shall not be liable for any loss, damage, or delay beyond the scope of the coverage obtained.
9. Liability and Limitations
Prime Logistics’ liability for loss, damage, or delay is limited as follows:
For Air Freight: Subject to the Warsaw or Montreal Convention, liability is limited to 19 Special Drawing Rights (SDR) per kilogram.
For Ocean Freight: Under the Hague-Visby Rules, liability is limited to 666.67 SDR per package or 2 SDR per kilogram, whichever is higher.
For Land Transport: Limited to the maximum permitted under applicable domestic law or carrier contract.
Prime Logistics shall not be liable for:
Consequential or indirect damages such as loss of profit, income, or business opportunity.
Delays caused by customs, weather, strikes, natural disasters, or acts of war.
Losses arising from inaccurate instructions or information provided by the Client.
Any claim must be submitted in writing within seven (7) days of cargo delivery or expected delivery date. Failure to do so will release Prime Logistics from liability.
10. Delivery and Transit Times
Transit times are estimates and not guaranteed unless a written commitment has been made. Prime Logistics is not responsible for delays resulting from carrier schedules, port congestion, customs clearance, or force majeure events.
Upon delivery, the Consignee or authorized representative must inspect the shipment and note any visible damage or discrepancy on the delivery receipt.
11. Warehousing and Storage
Goods stored at Prime Logistics facilities are subject to separate warehousing terms. Storage fees are charged per day or per month as agreed. Prime Logistics reserves the right to move, sell, or dispose of unclaimed cargo after reasonable notice if storage charges remain unpaid.
12. Indemnification
The Client agrees to indemnify and hold Prime Logistics, its employees, and agents harmless from all claims, liabilities, or expenses arising from:
Breach of these Terms by the Client.
Non-compliance with laws or regulations.
Inaccurate documentation or improper packaging.
Claims made by third parties related to the Client’s shipment.
13. Force Majeure
Prime Logistics shall not be liable for failure to perform obligations under these Terms when such failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, wars, acts of government, or transportation disruptions.
14. Subcontracting
Prime Logistics reserves the right to subcontract any part of its services to qualified third parties. The Company’s obligations shall remain consistent, and subcontractors will be bound by equivalent standards of performance and confidentiality.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Prime Logistics operates or as stated in the relevant service contract.
Any disputes arising under or in connection with these Terms shall be resolved through negotiation in good faith. If unresolved, disputes may be submitted to arbitration or competent courts as agreed by both parties.
16. Confidentiality
Both parties agree to maintain the confidentiality of all non-public information shared during the course of business. This obligation shall survive the termination of any contract or agreement.
17. Termination
Either party may terminate the service agreement with prior written notice, provided all outstanding invoices and obligations have been fulfilled. Prime Logistics may immediately suspend or terminate services in case of breach, insolvency, or unlawful activity by the Client.
18. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms constitute the entire understanding between Prime Logistics and the Client and supersede all prior agreements, communications, or representations related to the Services.
Prime Logistics operates with integrity, professionalism, and accountability. By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.
